Salman Pharmacy, providing high-quality Ayurvedic products made from natural ingredients. Due to the nature of our products, we maintain strict hygiene and safety standards. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

• The product received is damaged, defective, or incorrect
• The return request is raised within 3–5 days of delivery
• The product is unused, unopened, and in its original packaging

2. Non-Returnable Items

For safety and hygiene reasons, the following items are not eligible for return or refund:

• Opened or used products
• Products with tampered or broken seals
• Items returned without original packaging
• Products purchased during special offers, discounts, or clearance sales (unless damaged or defective)

3. Return Process

To initiate a return:

1. Contact our support team within the eligible time period
2. Share your order details, reason for return, and clear images/videos of the product
3. Once approved, we will provide return instructions

Note: Returns without prior approval will not be accepted.

4. Refund Policy

• Refunds will be processed only after the returned product is received and inspected
• If approved, the refund will be credited to the original payment method within 5–6 business days
• In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit

5. Replacement Policy

• Customers may request a replacement instead of a refund for damaged or incorrect products
• Replacement orders will be shipped after verification and approval

6. Cancellation Policy

• Orders can be cancelled before dispatch only
• Once the order is shipped, cancellation is not possible

7. Shipping Charges

• Shipping charges are non-refundable
• If the return is due to our error (damaged/incorrect product), we will bear the return shipping cost
• For other cases (if applicable), the customer may be responsible for return shipping charges

8. Important Notes

• Ayurvedic products may have natural variations in color, taste, or fragrance due to herbal ingredients; this is not considered a defect
• Results may vary from person to person and are not grounds for return

9. Contact Us

For any return or refund queries, please contact:

Salman Pharmacy
Email: salmanraza.93333@gmail.com
Phone: +91 7383177697
Address: Balaji Hights, Desra Rd, Station Road, Desra, Bilimora, Gujarat, Bilimora, 396110